Privacy Policy

Last updated: October 16, 2025

3D Print Factory (“we”, “us”, “our”) operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”). Our Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here. We handle personal information in Australia in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. It does not include information that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect:

Contact details: name, email, phone number, billing and shipping address.

Financial information: payment method and transaction details (processed by secure third-party providers; we do not store full card numbers).

Account information: username, password, preferences, and settings.

Transaction information: items viewed, added to cart/wishlist, purchased, returned, exchanged, or cancelled.

Communications: information you include when contacting support.

Device information: device/browser type, IP address, identifiers, network info.

Usage information: how and when you interact with or navigate the Services.

User content: files you upload for 3D printing and order notes.

Personal Information Sources

We collect personal information:

Directly from you (e.g., when you create an account, place an order, use the contact form, or upload files for printing).

Automatically via cookies and similar technologies when you browse our store.

From service providers we engage to operate the store (e.g., payments, hosting, analytics, shipping).

From partners or other third parties, where permitted.

How We Use Your Personal Information

We may use personal information to:

Provide, tailor, and improve the Services, fulfil and deliver orders (including custom/on-demand 3D prints), process payments, arrange shipping/returns, manage your account, and remember preferences.

Marketing and advertising, including emails and online ads (you can unsubscribe at any time).

Security and fraud prevention, authenticate accounts, detect and address illegal or malicious activity, and protect our users and Services.

Communicate with you about orders, support, and updates.

Legal reasons, including complying with law, responding to lawful requests, and enforcing our terms.

Cookies and Analytics

We use cookies to keep your cart, remember preferences, secure your session, and measure performance. You can control cookies in your browser; blocking some may affect functionality. We may use Shopify’s analytics and similar tools to understand traffic and improve services.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes, including:

Shopify, vendors, and service providers (e.g., IT, hosting, payment processing, analytics, customer support, cloud storage, fulfilment, and shipping).

Business/marketing partners to provide marketing and advertising services. Our partners use your information under their own privacy notices. Depending on where you reside, you may have rights to direct us not to share information for targeted advertising.

With your direction or consent, including shipping providers or social media integrations.

Within our corporate group/affiliates.

In connection with business transactions (e.g., merger) or where required by law, and to protect our rights, users, and the Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties (which may be outside your country) to provide and improve the Services.

To learn more about how Shopify uses personal information and your rights, see the Shopify Consumer Privacy Policyand the Shopify Privacy Portal.

Files for 3D Printing

When you upload files for 3D printing, you confirm you have the rights to use that content. We handle files solely to assess, quote, print, and deliver your order. We do not assess legality, safety, or fitness for purpose of designs—see our Terms for more details.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent/guardian and believe a child has provided personal information, contact us here to request deletion. As of the Effective Date, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16.

Security and Retention of Your Information

No method of transmission or storage is 100% secure. We use reasonable technical and organisational measures, but cannot guarantee “perfect security.” Do not send sensitive information via unsecure channels.

We retain personal information as needed to provide the Services and comply with legal obligations. When no longer required, we take reasonable steps to de-identify or securely destroy it.

Your Rights and Choices

Depending on where you live, you may have rights to access/know, delete, correct, port, and manage marketing preferences. These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity and, where applicable, accept requests via an authorised agent. We will not discriminate against you for exercising your rights.

You may exercise rights where indicated on the Services or contact us here.

For information about data processed by Shopify or to exercise rights with Shopify, visit the Shopify Privacy Portal.

Complaints

If you have a privacy complaint, contact us here. We will respond within a reasonable time in line with the APPs. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International Transfers

We may transfer, store, and process personal information outside Australia. Where this occurs, we take reasonable steps to ensure handling in accordance with the APPs. If transferring out of the EEA/UK, recognised transfer mechanisms (e.g., Standard Contractual Clauses) may be used, where relevant.

Changes to This Privacy Policy

We may update this Policy from time to time. The “Last updated” date shows the latest version. Changes take effect when posted on our website.

Contact

For questions, requests, or complaints about privacy, please contact us here.

Business address: Emerald, Queensland, Australia.